Refund Policy

AddQart is committed to providing a transparent, fair, and reliable commerce platform for merchants worldwide. This Refund Policy outlines the terms governing subscription refunds for AddQart services, as well as the standards expected of merchants using our platform.

Overview

AddQart offers software-as-a-service (SaaS) plans to help merchants build, manage, and scale online stores. Because our services include immediate provisioning of digital infrastructure, domain connections, and AI tools, refunds are subject to the guidelines detailed below.

Subscription Refunds

We offer a 14-day money-back guarantee for all new paid subscription plans (Portfolio, Basic, Pro, Business, Enterprise):

• If you cancel within 14 days of your initial paid upgrade, you are eligible for a 100% full refund of your subscription fee.
• Recurring monthly or annual renewals are non-refundable after the 14-day initial window has passed.
• Downgrading your plan takes effect at the end of the current billing cycle. No pro-rated partial refunds are issued for unused days during an active monthly cycle.

Merchant Refund Obligations

Merchants operating stores on AddQart are independent business entities responsible for setting their own customer refund policies:

• Merchants must publish a clear, accessible Return & Refund Policy on their store website.
• AddQart is not directly responsible for issuing refunds to end-shoppers buying products from individual merchant storefronts.
• Merchants must handle customer refund requests in compliance with local consumer protection laws (e.g., Qatar Consumer Protection Law, GCC regulations, US FTC guidelines, EU Consumer Rights Directive).

Processing & Timelines

Approved refunds for AddQart subscriptions are processed back to the original payment method (Credit Card, Debit Card, Apple Pay, MADA, KNET, NAPS, Stripe, etc.):

• Refund processing typically takes 5 to 10 business days depending on your issuing bank or payment provider.
• You will receive an email confirmation once the refund has been initiated from our system.

Chargebacks & Disputes

If you experience a billing error or issue with your AddQart subscription, please contact our support team at [email protected] before opening a chargeback with your bank. We aim to resolve all billing inquiries within 24 hours. Fraudulent chargebacks may result in immediate account suspension.

Non-Refundable Services

The following custom and third-party services are strictly non-refundable:

• Custom domain name registrations, renewals, or transfer fees.
• One-time custom store setup, migration fees, or custom engineering services.
• Third-party app subscriptions or marketplace add-ons purchased through external vendors.

Contact Support

If you have questions regarding this Refund Policy or wish to request a refund, please contact us: